Frequently Asked Questions
Yes, you can find your nearest Kraus Jeans offline store using our Store Locator: https://storelocator.krausjeans.com/
Once your return or exchange request is approved, the product will be picked up within 2 working days.
Yes, if your order has not been processed or dispatched, you can contact our customer support team.
We offer returns and exchanges within 7 days from the date of delivery, subject to our return and exchange terms.
Once your return pickup is completed, we will process your refund. The amount will be credited to your bank account within 3–4 business days, as per your bank's processing timeline.
You can enter your coupon code or gift card details at checkout in the designated Coupon/Gift Card section before completing your order.
Once your original order is picked up, we'll process your exchange. You can expect your exchange order to be delivered within 4–5 days.
Yes, sale products can be exchanged within 7 days of delivery, subject to our exchange policy.
Yes, you can return or exchange the product within 7 days of delivery, provided the original tags are intact, the product is in its original packaging, and it has not been used or washed.
